Privacy Policy

FLYHOPE INTERNET PRIVATE LIMITED
Website: https://flyhope.in
Effective Date: 26/01/2026

1. Our Commitment to Privacy

At FLYHOPE INTERNET PRIVATE LIMITED (“FLYHOPE,” “Company,” “we,” “our,” or “us”), we are committed to safeguarding your privacy with the highest standards of transparency, security, and accountability.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from https://flyhope.in (“Website”).

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

FLYHOPE INTERNET PRIVATE LIMITED is an Indian company engaged in the sale of DJI drones, accessories, enterprise drone solutions, spare parts, and related aerial imaging technology products.

Registered Office:
Plot No. 69/70, Street No. 114
Shanti Swaroop Tyagi Marg
Block B, West Sant Nagar
Burari, Delhi – 110084, India

📞 Phone: +91 9773516977
📧 Email: info@flyhope.in
Alternate Email: flyhopeinternet@gmail.com

3. Information We Collect

We collect information in a lawful, fair, and transparent manner.

A. Information You Provide Directly

When you:

• Create an account

• Place an order

• Submit a warranty claim

• Contact customer support

• Subscribe to newsletters

We may collect:

• Full Name

• Email Address

• Mobile Number

• Billing & Shipping Address

• GST & Business Details (for B2B customers)

• Order history

• Communication records

B. Payment Information

All payment transactions are processed via secure third-party payment gateways.
We do not store your debit/credit card or UPI credentials on our servers.

Payment providers comply with PCI-DSS security standards.

C. Automatically Collected Data

When you browse our website, we may collect:

• IP address

• Device information

• Browser type

• Operating system

• Pages viewed

• Time spent on pages

• Referring website

• Cookies and analytics data

This information helps us improve user experience and website performance.

4. How We Use Your Information

We use your information strictly for legitimate business purposes, including:

• Order processing and fulfillment

• Shipping and delivery coordination

• Warranty & service support (including DJI-authorized centers when necessary)

• Customer support and technical assistance

• Fraud prevention and transaction security

• Website optimization and analytics

• Marketing communications (only where consent is provided)

• Legal compliance and regulatory obligations

We do not sell or rent your personal information.

5. Legal Basis for Processing

We process your information based on:

• Your consent

• Performance of a contract (order fulfillment)

• Compliance with legal obligations

• Legitimate business interests (such as fraud prevention and service improvement)

6. Sharing and Disclosure

Your information may be shared only with:

• Courier & logistics partners

• Payment gateway providers

• DJI or authorized DJI service partners (for warranty/service support)

• IT and hosting service providers

• Government or regulatory authorities when required by law

All partners are bound by confidentiality and data protection obligations.

7. Data Security & Protection

We implement advanced administrative, technical, and physical safeguards to protect your data, including:

• SSL encryption

• Secure servers

• Access control restrictions

• Regular security monitoring

While we follow industry best practices, no system can guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders and provide after-sales support

• Maintain financial and tax records

• Resolve disputes

• Comply with legal requirements

After this period, data is securely deleted or anonymized.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate or incomplete data

• Request deletion of your data

• Withdraw consent

• Opt out of marketing communications

To exercise these rights, contact us at:
📧 info@flyhope.in

We respond to verified requests within a reasonable timeframe.

10. Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality

• Analyze user behavior

• Store preferences

• Enable secure login sessions

You may disable cookies in your browser settings, though some features may not function properly.

11. Third-Party Websites

Our Website may contain links to third-party platforms, including DJI official websites or external service providers.
We are not responsible for the privacy practices of such websites.

12. Children’s Privacy

Our services are not directed toward individuals under 18 years of age.
We do not knowingly collect personal data from minors.

13. International Data Transfers

If any data is processed outside India (such as cloud hosting services), we ensure appropriate safeguards are in place to protect your information.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal, regulatory, or operational requirements.

The updated version will be posted on this page with a revised Effective Date.

Continued use of the Website after changes constitutes acceptance of the updated policy.

15. Contact Us

For any privacy-related questions or concerns, please contact:

FLYHOPE INTERNET PRIVATE LIMITED
Plot No. 69/70, Street No. 114
Shanti Swaroop Tyagi Marg
Block B, West Sant Nagar
Burari, Delhi – 110084, India

📞 +91 9773516977
📧 info@flyhope.in
📧 flyhopeinternet@gmail.com
🌐 https://flyhope.in